Last updated: 1 Dhul-Qa'dah 1447 AH. If you're unhappy, we'd rather refund you than have you feel stuck.
14-day satisfaction window
For your first paid membership, if you're not happy within 14 days of the charge, email us and we'll refund it in full. No conditions on how much of the library you consumed. This applies once per account.
Renewals
Renewals aren't automatically refunded. Cancel from your account before the renewal date to avoid the charge; you'll keep access until the end of the current billing period. If you're charged for a renewal you meant to cancel, email us within 7 days and we'll refund it as a goodwill gesture.
Yearly memberships
Yearly members get the same 14-day window on the initial charge. After 14 days, we don't pro-rate the remaining months, but you keep full access until the year ends.
Duplicate or accidental charges
We always refund these in full. Email us with the last 4 digits of the card and the approximate date and we'll trace it inside a business day.
Chargebacks
Please email us before you file a chargeback. It saves us both a fee and usually solves things faster. We reserve the right to close accounts that file chargebacks without contacting us first.
How to request a refund
Email support@theislaminstitute.com from the email on your account. Include the reason if you're comfortable sharing (it helps us improve). We reply within one working day and process refunds through Stripe within 5 working days after that. The money lands back on your card in the way Stripe usually handles it (5-10 days depending on your bank).